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Returns

4/6/2006

We will gladly accept the return of products that are defective due to defects in manufacturing for 14 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase. Any other returns are at our discretion and need to be approved prior to returning the merchandise. If we choose to accept the return, there will be a minimum of 10% restock fee for any returns that are not due to defect or incorrect product being shipped. In these cases, shipping costs will not be refunded.

Lost or Damaged Shipments --For UPS and most USPS shipments, we provide tracking information for you to insure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent UPS whenever possible. 

If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 940-808-2836. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.